Опис на работната позиција

An Inside Sales Representative for heavy-duty truck parts in Chicago is a phone-based office role focused on high-volume customer inquiries, order processing, and technical troubleshooting for commercial fleets and repair shops. 





Core Responsibilities

Telephone Sales & Support: Answer high-volume inbound calls to provide accurate price quotes, check real-time stock availability, and process orders for heavy-duty components like engines, brakes, and transmissions.

Technical Consulting: Use digital parts catalogs and specialized software to help customers identify precise parts based on VINs, descriptions, or technical specifications.

Upselling: Increase transaction value by recommending "companion parts" (related items needed to complete a repair) and informing customers of current promotions.

Order Management: Coordinate with central warehouses for specialized or emergency orders and track delivery status for customers.

Administrative Tasks: Manage returns, handle warranty claims, and accurately document all client interactions.

Потребни квалификации

Емаил

zoran@mtctruckparts.com

Телефон

075776444